“From the streets of Berlin to strategic roles in Europe’s mobility tech.”
“From the streets of Berlin to strategic roles in Europe’s mobility tech.”
Dynamic operations leader specializing in launching and scaling driver operations across leading mobility platforms including Bliq, Bolt, and Wolt. Over 4 years of hands-on expertise driving expansion, retention, and operational excellence in complex, competitive markets.
Dynamic operations leader specializing in launching and scaling driver operations across leading mobility platforms including Bliq, Bolt, and Wolt. Over 4 years of hands-on expertise driving expansion, retention, and operational excellence in complex, competitive markets.
A data-driven problem-solver with a proven track record in onboarding, scaling fleets, and leading cross-functional teams. Innovative, analytical, and skilled in creating high-impact pilot programs that deliver measurable growth and sustainability.
A data-driven problem-solver with a proven track record in onboarding, scaling fleets, and leading cross-functional teams. Innovative, analytical, and skilled in creating high-impact pilot programs that deliver measurable growth and sustainability.
“I’ve worked directly with 3PL supply in Germany at both Bolt and Bliq. I learned how to balance cost-efficiency and reliability by optimizing onboarding, segmenting drivers, and maintaining retention above 80% — critical for scaling in a competitive market like Germany.”
“I’ve worked directly with 3PL supply in Germany at both Bolt and Bliq. I learned how to balance cost-efficiency and reliability by optimizing onboarding, segmenting drivers, and maintaining retention above 80% — critical for scaling in a competitive market like Germany.”
# Reliability
# Reliability
# Transparency
# Transparency
# Leadership & Grit
# Leadership & Grit
# Communication
# Communication
# Adaptability
# Adaptability
# Work-life balance
# Work-life balance
# Resilience
# Resilience
# Mission-Alignment
# Mission-Alignment
Showing Business Results with experiments that scaled and hit targets.
Showing Business Results with experiments that scaled and hit targets.
Great collaborations with product, support, and marketing teams on local pilots.
Implementing user research and supporting the implementation of product features tailored to local market needs.
Great collaborations with product, support, and marketing teams on local pilots.
Implementing user research and supporting the implementation of product features tailored to local market needs
Great collaborations with product, support, and marketing teams on local pilots.
Implementing user research and supporting the implementation of product features tailored to local market needs.
Scaling Driver & Partner Network
Result:
2.6x partners & 4.7x drivers in 12 months
Scaling Driver & Partner Network
Situation: A highly competitive market led by Uber and Bolt.
Task: Grow the driver and fleet partner base to support city launches and hit the projection targets.
Action: extensive market research and competitive analysis to support pricing and productivity strategies. Organized several events with Fleet Owners and created different pilot projects.
Result: +2.6x partners, +4.7x drivers in one year.
Scaling Driver & Partner Network
Result:
2.6x partners & 4.7x drivers in 12 months
Scaling Driver & Partner Network
Situation: A highly competitive market led by Uber and Bolt.
Task: Grow the driver and fleet partner base to support city launches and hit the projection targets.
Action: extensive market research and competitive analysis to support pricing and productivity strategies. Organized several events with Fleet Owners and created different pilot projects.
Result: +2.6x partners, +4.7x drivers in one year.
Scaling Driver & Partner Network
Result:
2.6x partners & 4.7x drivers in 12 months
Scaling Driver & Partner Network
Situation: A highly competitive market led by Uber and Bolt.
Task: Grow the driver and fleet partner base to support city launches and hit the projection targets.
Action: extensive market research and competitive analysis to support pricing and productivity strategies. Organized several events with Fleet Owners and created different pilot projects.
Result: +2.6x partners, +4.7x drivers in one year.
Improving Driver Retention
Result:
Retention rose to over 80%
Improving Driver Retention
Situation: Retention below 50%, impacting service quality.
Task: Increase long-term driver engagement.
Action: Introduced a structured onboarding and launched a guaranteed weekly earning incentive system based on performance.
Result: Retention rose to over 80%.
Improving Driver Retention
Result:
Retention rose to over 80%
Improving Driver Retention
Situation: Retention below 50%, impacting service quality.
Task: Increase long-term driver engagement.
Action: Introduced a structured onboarding and launched a guaranteed weekly earning incentive system based on performance.
Result: Retention rose to over 80%.
Improving Driver Retention
Result:
Retention rose to over 80%
Improving Driver Retention
Situation: Retention below 50%, impacting service quality.
Task: Increase long-term driver engagement.
Action: Introduced a structured onboarding and launched a guaranteed weekly earning incentive system based on performance.
Result: Retention rose to over 80%.
€3M Annual Recurring Revenue
Result:
4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.
€3M ARR Pilot Project
Situation: Test scalability in a new German city.
Task: Lead a high-impact pilot with cross-functional teams.
Action: Introduced the fleet bonuses and presented the Bliq VIP program based on performance.
Result: 4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.
€3M Annual Recurring Revenue
Result:
4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.
€3M ARR Pilot Project
Situation: Test scalability in a new German city.
Task: Lead a high-impact pilot with cross-functional teams.
Action: Introduced the fleet bonuses and presented the Bliq VIP program based on performance.
Result: 4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.
€3M Annual Recurring Revenue
Result:
4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.
€3M ARR Pilot Project
Situation: Test scalability in a new German city.
Task: Lead a high-impact pilot with cross-functional teams
Action: Introduced the fleet bonuses and presented the Bliq VIP program based on performance
Result: 4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.
Cost Reduction & Sustainability at Wolt
Result:
30% operational cost reduction
Cost Reduction & Sustainability at Wolt
Situation: Rising gear logistics costs, no recycling process.
Task: Implement sustainable practices across German ops.
Action: Launched the first national recycling project with HQ support from Denmark.
Result: 30% operational cost reduction.
Cost Reduction & Sustainability at Wolt
Result:
30% operational cost reduction
Cost Reduction & Sustainability at Wolt
Situation: Rising gear logistics costs, no recycling process.
Task: Implement sustainable practices across German ops.
Action: Launched the first national recycling project with HQ support from Denmark.
Result: 30% operational cost reduction.
Cost Reduction & Sustainability at Wolt
Result:
30% operational cost reduction
Cost Reduction & Sustainability at Wolt
Situation: Rising gear logistics costs, no recycling process.
Task: Implement sustainable practices across German ops
Action: Launched the first national recycling project with HQ support from Denmark.
Result: 30% operational cost reduction.
Problem-Solving with Data at Bolt
Result:
Activation Rate Boost from 25% to 58% in Just 6 Weeks Through Data-Driven Analysis.
Problem-Solving with Data at Bolt
Problem:
Only 25% of new driver sign-ups in Munich were converting to active drivers, risking quarterly GMV goals.
Action:
Analyzed user behavior via Amplitude and Looker.
Identified language barriers and time constraints.
Launched multilingual onboarding.
Introduced personalized WhatsApp support
Results:
Activation rate improved: 25% → 58% in 6 weeks.
−18% driver cancellation rate.
Improved early-stage retention and user satisfaction.
Insight:
Combining data with operational empathy drives meaningful outcomes.
Problem-Solving with Data at Bolt
Result:
Activation Rate Boost from 25% to 58% in Just 6 Weeks Through Data-Driven Analysis.
Problem-Solving with Data at Bolt
Problem:
Only 25% of new driver sign-ups in Munich were converting to active drivers, risking quarterly GMV goals.
Action:
Analyzed user behavior via Amplitude and Looker.
Identified language barriers and time constraints.
Launched multilingual onboarding.
Introduced personalized WhatsApp support
Results:
Activation rate improved: 25% → 58% in 6 weeks.
−18% driver cancellation rate. Improved early-stage retention and user satisfaction.
Insight:
Combining data with operational empathy drives meaningful outcomes.
Problem-Solving with Data at Bolt
Result:
Activation Rate Boost from 25% to 58% in Just 6 Weeks Through Data-Driven Analysis.
Problem-Solving with Data at Bolt
Problem:
Only 25% of new driver sign-ups in Munich were converting to active drivers, risking quarterly GMV goals.
Action:
Analyzed user behavior via Amplitude and Looker. Identified language barriers and time constraints. Launched multilingual onboarding. Introduced personalized WhatsApp support
Results:
Activation rate improved: 25% → 58% in 6 weeks.−18% driver cancellation rate. Improved early-stage retention and user satisfaction.
Insight:
Combining data with operational empathy drives meaningful outcomes.
Experience Timeline
Experience Timeline
Experience Timeline
Experts in scaling stellar excelent operations
Experts in scaling stellar excelent operations
Now - Self-Employed
Now - Self-Employed
Market research
Developing data-driven strategies for market expansion and retention
Building activation and onboarding funnels for gig workers and partners
Automating workflows for compliance, documentation, and audits
Sustainable reporting (ESG)
Focus on logistics (freelance, 3PL, 4PL, 5PL)
Supply Operations Manager
Supply Operations Manager
July 2024 - now
July 2024 - now
Scaled driver/fleet network & optimized onboarding/incentives.
Led market research, pricing strategy, and local pilot launches.
Localized product features via user research.
Managed partnerships (German/English) and junior account teams.
Scaled driver/fleet network & optimized onboarding/incentives.
Led market research, pricing strategy, and local pilot launches.
Localized product features via user research.
Managed partnerships (German/English) and junior account teams.
Operations Specialist
Operations Specialist
June 2023 - June 2024
June 2023 - June 2024
Form bonds - Develop programs and incentives to regulate supply and demand
Supply Management in Munich, Germany, such as driver acquisition, conversion, and activation
Analysing data – monitor supply performance, quality, and city operations metrics
Form bonds - Develop programs and incentives to regulate supply and demand
Supply Management in Munich, Germany, such as driver acquisition, conversion, and activation
Analysing data – monitor supply performance, quality, and city operations metrics
Sustainability Operations Associate
Sustainability Operations Associate
February 2021 - February 2023
February 2021 - February 2023
Courier
Courier
October 2020 - February 2021
October 2020 - February 2021
Gear management: Focus on Life Cycle Assessment
Project management: recycling process (Circular Economy)
ESG reporting
Data-driven analysis: Focus on courier support management, gear, payroll, HR
Gear management: Focus on Life Cycle Assessment
Project management: recycling process (Circular Economy)
ESG reporting
Data-driven analysis: Focus on courier support management, gear, payroll, HR
Skills
Skills
Skills
Emotional intelligence
Emotional intelligence
Emotional intelligence
Ownership mindset
Ownership mindset
Ownership mindset
Cultural sensitivity
Cultural sensitivity
Cultural sensitivity
Resilience under pressure
Resilience under pressure
Resilience under pressure
Clear and persuasive communication
Clear and persuasive communication
Clear and persuasive communication
Empathy, humility, and proactiveness
Empathy, humility, and proactiveness
Empathy, humility, and proactiveness
Tools & Technology
Tools & Technology
Tools & Technology
“Let`s build together scalable, human-centered logistics from the ground up.”
Let’s connect to shape the future of mobility together.
Let’s connect to shape the future of mobility together.