Hey, my name is Jorge

I am Operations and Expansion Manager

I build scalable tech solutions in Germany’s startup ecosystem.

Curriculum

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I build scalable logistics solutions in Germany’s mobility ecosystem.

“From delivering food in the streets of Berlin to strategic roles in Europe’s tech scene.”

Dynamic operations leader specializing in launching and scaling driver operations across leading mobility platforms including Bliq, Bolt, and Wolt. Over 4 years of hands-on expertise expansion, retention, and operational excellence in complex, competitive markets.

A data-driven problem-solver with a proven track record in onboarding, scaling markets, and leading cross-functional teams. Innovative, analytical, and skilled in creating high-impact pilot programs that deliver measurable growth and sustainability.

“I’ve worked directly with B2B - 3PL supply in Germany at both Bolt and Bliq. I learned how to balance cost-efficiency and reliability by optimizing onboarding, segmenting drivers, and maintaining retention above 80% — critical for scaling in a competitive market like Germany.”

# Reliability

# Transparency

# Leadership & Grit

# Communication

# Adaptability

# Work-life balance

# Resilience

# Mission-Alignment

Showing Business Results with experiments that scaled and hit targets.

Great collaborations with product, support, and marketing teams on local pilots.
Implementing user research and supporting the implementation of product features tailored to local market needs.

Great collaborations with product, support, and marketing teams on local pilots.
Implementing user research and supporting the implementation of product features tailored to local market needs.

Great collaborations with product, support, and marketing teams on local pilots.
Implementing user research and supporting the implementation of product features tailored to local market needs

Scaling Driver & Partner Network

Result:

2.6x partners & 4.7x drivers in 12 months

Scaling Driver & Partner Network

Situation: A highly competitive market led by Uber and Bolt.

Task: Grow the driver and fleet partner base to support city launches and hit the projection targets.

Action: extensive market research and competitive analysis to support pricing and productivity strategies. Organized several events with Fleet Owners and created different pilot projects.

Result: +2.6x partners, +4.7x drivers in one year.

Scaling Driver & Partner Network

Result:

2.6x partners & 4.7x drivers in 12 months

Scaling Driver & Partner Network

Situation: A highly competitive market led by Uber and Bolt.

Task: Grow the driver and fleet partner base to support city launches and hit the projection targets.

Action: extensive market research and competitive analysis to support pricing and productivity strategies. Organized several events with Fleet Owners and created different pilot projects.

Result: +2.6x partners, +4.7x drivers in one year.

Scaling Driver & Partner Network

Result:

2.6x partners & 4.7x drivers in 12 months

Scaling Driver & Partner Network

Situation: A highly competitive market led by Uber and Bolt.

Task: Grow the driver and fleet partner base to support city launches and hit the projection targets.

Action: extensive market research and competitive analysis to support pricing and productivity strategies. Organized several events with Fleet Owners and created different pilot projects.

Result: +2.6x partners, +4.7x drivers in one year.

Improving Driver Retention

Result:

Retention rose to over 80%

Improving Driver Retention

Situation: Retention below 50%, impacting service quality.

Task: Increase long-term driver engagement.

Action: Introduced a structured onboarding and launched a guaranteed weekly earning incentive system based on performance.

Result: Retention rose to over 80%.

Improving Driver Retention

Result:

Retention rose to over 80%

Improving Driver Retention

Situation: Retention below 50%, impacting service quality.

Task: Increase long-term driver engagement.

Action: Introduced a structured onboarding and launched a guaranteed weekly earning incentive system based on performance.

Result: Retention rose to over 80%.

Improving Driver Retention

Result:

Retention rose to over 80%

Improving Driver Retention

Situation: Retention below 50%, impacting service quality.

Task: Increase long-term driver engagement.

Action: Introduced a structured onboarding and launched a guaranteed weekly earning incentive system based on performance.

Result: Retention rose to over 80%.

€3M Annual Recurring Revenue

Result:

4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.

€3M ARR Pilot Project

Situation: Test scalability in a new German city.

Task: Lead a high-impact pilot with cross-functional teams.

Action: Introduced the fleet bonuses and presented the Bliq VIP program based on performance.

Result: 4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.

€3M Annual Recurring Revenue

Result:

4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.

€3M ARR Pilot Project

Situation: Test scalability in a new German city.

Task: Lead a high-impact pilot with cross-functional teams.

Action: Introduced the fleet bonuses and presented the Bliq VIP program based on performance.

Result: 4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.

€3M Annual Recurring Revenue

Result:

4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.

€3M ARR Pilot Project

Situation: Test scalability in a new German city.

Task: Lead a high-impact pilot with cross-functional teams

Action: Introduced the fleet bonuses and presented the Bliq VIP program based on performance

Result: 4.7x growth in rides in 4 months, €3M+ in annual recurring revenue.

Cost Reduction & Sustainability at Wolt

Result:

30% operational cost reduction

Cost Reduction & Sustainability at Wolt

Situation: Rising gear logistics costs, no recycling process.

Task: Implement sustainable practices across German ops.

Action: Launched the first national recycling project with HQ support from Denmark.

Result: 30% operational cost reduction.

Cost Reduction & Sustainability at Wolt

Result:

30% operational cost reduction

Cost Reduction & Sustainability at Wolt

Situation: Rising gear logistics costs, no recycling process.

Task: Implement sustainable practices across German ops.

Action: Launched the first national recycling project with HQ support from Denmark.

Result: 30% operational cost reduction.

Cost Reduction & Sustainability at Wolt

Result:

30% operational cost reduction

Cost Reduction & Sustainability at Wolt

Situation: Rising gear logistics costs, no recycling process.

Task: Implement sustainable practices across German ops

Action: Launched the first national recycling project with HQ support from Denmark.

Result: 30% operational cost reduction.

Problem-Solving with Data at Bolt

Result:

Activation Rate Boost from 25% to 58% in Just 6 Weeks Through Data-Driven Analysis.

Problem-Solving with Data at Bolt

Problem:

Only 25% of new driver sign-ups in Munich were converting to active drivers, risking quarterly GMV goals.

Action:

Analyzed user behavior via Amplitude and Looker.

Identified language barriers and time constraints.

Launched multilingual onboarding.

Introduced personalized WhatsApp support

Results:

Activation rate improved: 25% → 58% in 6 weeks.

−18% driver cancellation rate.

Improved early-stage retention and user satisfaction.

Insight:

Combining data with operational empathy drives meaningful outcomes.

Problem-Solving with Data at Bolt

Result:

Activation Rate Boost from 25% to 58% in Just 6 Weeks Through Data-Driven Analysis.

Problem-Solving with Data at Bolt

Problem:

Only 25% of new driver sign-ups in Munich were converting to active drivers, risking quarterly GMV goals.

Action:

Analyzed user behavior via Amplitude and Looker.

Identified language barriers and time constraints.

Launched multilingual onboarding.

Introduced personalized WhatsApp support

Results:

Activation rate improved: 25% → 58% in 6 weeks.

−18% driver cancellation rate. Improved early-stage retention and user satisfaction.

Insight:

Combining data with operational empathy drives meaningful outcomes.

Problem-Solving with Data at Bolt

Result:

Activation Rate Boost from 25% to 58% in Just 6 Weeks Through Data-Driven Analysis.

Problem-Solving with Data at Bolt

Problem:

Only 25% of new driver sign-ups in Munich were converting to active drivers, risking quarterly GMV goals.

Action:

Analyzed user behavior via Amplitude and Looker. Identified language barriers and time constraints. Launched multilingual onboarding. Introduced personalized WhatsApp support

Results:

Activation rate improved: 25% → 58% in 6 weeks.−18% driver cancellation rate. Improved early-stage retention and user satisfaction.

Insight:

Combining data with operational empathy drives meaningful outcomes.

Experience Timeline

Supply Operations Manager

July 2024 - now

Scaled driver/fleet network & optimized onboarding/incentives.
Led market research, pricing strategy, and local pilot launches.
Localized product features via user research.
Managed partnerships (German/English) and junior account teams.

Scaled driver/fleet network & optimized onboarding/incentives.
Led market research, pricing strategy, and local pilot launches.
Localized product features via user research.
Managed partnerships (German/English) and junior account teams.

Operations Specialist

June 2023 - June 2024

Form bonds - Develop programs and incentives to regulate supply and demand
Supply Management in Munich, Germany, such as driver acquisition, conversion, and activation
Analysing data – monitor supply performance, quality, and city operations metrics

Form bonds - Develop programs and incentives to regulate supply and demand
Supply Management in Munich, Germany, such as driver acquisition, conversion, and activation
Analysing data – monitor supply performance, quality, and city operations metrics